Access Storage - Ottawa St. Laurent

Great experience renting a storage unit here, I absolutely love it! The process was quick and straightforward, and the facility is super clean and secure. The staff is friendly and always available to assist, especially the lady I worked with (Briana). Definitely a five-star service!

Great location and units. Customer service is excellent, especially Brianna Powell! She was so helpful and informative with all my questions. She made me feel totally at ease and was a joy to work with. Highly recommend!

Excellent customer service from Brianna, answered all of my questions; explained pricing & policies clearly & politely. The units are easy to access and well kept. Great place to store my extra things as I downsize!

Very good experience at this location. Would've given 5 stars except for the fact that the outside light over my unit was out for a several weeks and I had some difficulty opening the door with the thick layer of frozen snow sealing the bottom of the door at certain times during the winter- but a small shovel and some physical effort allowed me to get the door freed- not that I went to the locker that often during the harshest months of winter. The staff is very friendly and accommodating here, payments were easy to make, no problem with security. Also liked the ease of pulling right up to your locker door to load and unload. MUCH faster and easier than Dymon (and half the price), without having to load and then drag stuff onto a dolly and go down winding corridors/and or an elevator before getting back to load your stuff into your car parked in a bay. Hopefully I won't need self storage again (household flood last year), or for a while, but if I do, I will return to this convenient location.

I've been a customer of Access for approximately 2 months and I've never better customer service than the service provided by Shah from the Gladwin Crescent location. He is a great communicator, honest and his follow up is absolutely amazing. A Trainer position for new hires would be a great fit for Shah and Access in general. I hope I'm not speaking out of turn. Great work Shah!!