Access Storage - Ottawa St. Laurent

Great service and amazing staffs. They are very cooperative. The manager has all the required information and guides very well. I will definitely use access storage once again when needed. Note: For a Sedan car (Eg Hyundai Elantra), a 20 by 20 storage unit is required.

Terrible customer service they raise your rates on you every 3 to 6 months, they lock you out of your locker by mistake, they cancel your access to the gate. Responses from the owner are so arbitrary and don't deny any allegations of rates being raised every 3 to 6 months. There are many other storage facilities that don't take advantage of their clients and have more respect for them. I suggest looking elsewhere.

I liked the place, it was pretty simple and cheap. I enjoyed the direct drive to my storage… until my unit got broken into. I still don’t know what happened but I immediately took my business elsewhere. The fact that there were no cameras where my unit is made it so that no one could do anything because there was no “proof”. If you store there, I would suggest not storing things of value.

Looks to me very easy, but also very secured way to use the facility. The ability to park the Cargo Van just by the storage unit, significantly makes it efficient to quickly load/unload stuff. The explanation got from the office were simple and clear. Overall, fantastic experience,

I was truly impressed by the quality of service and professionalism demonstrated by the staff. They assisted us in making sure our goods are safeguarded properly, offering peace of mind.