Access Storage - Ottawa St. Laurent

Very good experience at this location. Would've given 5 stars except for the fact that the outside light over my unit was out for a several weeks and I had some difficulty opening the door with the thick layer of frozen snow sealing the bottom of the door at certain times during the winter- but a small shovel and some physical effort allowed me to get the door freed- not that I went to the locker that often during the harshest months of winter. The staff is very friendly and accommodating here, payments were easy to make, no problem with security. Also liked the ease of pulling right up to your locker door to load and unload. MUCH faster and easier than Dymon (and half the price), without having to load and then drag stuff onto a dolly and go down winding corridors/and or an elevator before getting back to load your stuff into your car parked in a bay. Hopefully I won't need self storage again (household flood last year), or for a while, but if I do, I will return to this convenient location.

I've been a customer of Access for approximately 2 months and I've never better customer service than the service provided by Shah from the Gladwin Crescent location. He is a great communicator, honest and his follow up is absolutely amazing. A Trainer position for new hires would be a great fit for Shah and Access in general. I hope I'm not speaking out of turn. Great work Shah!!

Outstanding customer service when booking over the phone. Exemplary customer service in person! Great deal for starters and no pressuring or forceful sales tactics. Completely satisfied with my experience here.

Brianna is brilliant and kind! I have never fallen so in love with someone over the phone before. I was in a rough spot and needed a storage unit as soon as possible and she walked me through every step with the patience of a saint! Unfortunately, days later as the clouds continued to loom over me, I had to adjust my storage move-in date to several weeks out. I am so grateful for Brianna's quick thinking and thanks to that I now have one less thing to worry about. I would recommend this location to anyone!

Had a decent experience. They made getting the unit easy and didn’t give me any issues when I decided I didn’t need it anymore either.